What Redmond Automotive Service Consumers Should Know

There are some things Redmond car owners should know about Redmond car service and repair. First and foremost, Marshalls Automotive cares about you and your family’s safety. And we really appreciate your business. Marshalls Automotive in Redmond wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The honest techs that work for Marshalls Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time in Oregon and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. Average Redmond or Prineville auto owners may not realize the business and environmental regulations Marshalls Automotive must comply with. Of course that costs money too. Like any Oregon business, overhead is a big factor.

When you go into your favorite Bend restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for Marshalls Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Redmond customers are happy to see them succeed as a Oregon automotive business.

Contact Marshalls Automotive to learn more about our extensive auto service training.
You can find us at:
2110 S Highway 97
Redmond, Oregon 97756
Or call us at 541-548-5239

At Marshalls Automotive, we love to see our Redmond customers whenever they come in, but we would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. We want to work together with you to avoid breakdowns. Tell your Bend area friends and family to come in for their essential scheduled maintenance too. That lowers our marketing costs and helps keep its labor rates down. That’s good for everyone in Redmond.